Privacy Policy

Personal Information

When you purchase a gift card, we collect:

• Full name and email address
• Payment information (processed securely through Stripe)
• Government-issued ID documents for verification
• Video recordings for identity verification
• IP address and browser information

We use your information to:

• Process gift card purchases and payments
• Verify your identity to prevent fraud
• Deliver gift cards to your email address
• Provide customer support
• Comply with legal and regulatory requirements
• Improve our services and user experience

To prevent fraud and comply with financial regulations, we require:

• Upload of a government-issued photo ID
• Video recording showing your face clearly
• Verification that the person in the video matches the ID

These verification materials are securely stored and used solely for identity verification purposes.

We may share your information with:

• Stripe (our payment processor) for transaction processing
• SurgeSocial platform for gift card fulfillment
• Law enforcement or regulatory authorities when required by law
• Service providers who assist in our operations (under strict confidentiality agreements)

We never sell your personal information to third parties.

We implement industry-standard security measures:

• SSL encryption for all data transmission
• Secure file storage with access controls
• Regular security audits and updates
• Limited access to personal information on a need-to-know basis

We retain your information for:

• Transaction records: 7 years (for tax and legal compliance)
• Identity verification documents: 5 years (for fraud prevention)
• Email addresses: Until you request deletion or unsubscribe
• Video recordings: 2 years (for verification purposes)

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to processing of your information
• Receive a copy of your data in a portable format

To exercise these rights, contact us at the information provided below.

We use cookies and similar technologies to:

• Maintain your session during checkout
• Remember your preferences
• Analyze website usage and performance
• Prevent fraud and enhance security

Our website integrates with:

• Stripe for payment processing (subject to Stripe's privacy policy)
• SurgeSocial platform for gift card management

These services have their own privacy policies that govern their use of your information.

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: privacy@surgesocial.store
• Website: https://surgesocial.store